Ordering 8

• What is the subscribe button for?
• I want to surprise someone with a bouquet of flowers, including a personalised card. How does that work?
• Can I order a bloomon gift card?
• Can I combine a gift card with another order, like a flower bouquet or Flowergram?
• How can I redeem my gift card?

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My account 6

• My friends are interested in bloomon, how can I make them a member?
• How can I change my personal details in the account?
• Can I create an account for my company?
• How can I pause deliveries?
• How can I stop my subscription?

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Payments 6

• What payment method can I use with bloomon?
• How can I change my payment methods in my account?
• When can I find my invoices in my bloomon account?
• My automatic payments failed. What should I do?
• I have a bloomon account with valid payment information, why do I need to provide my details again for some orders?

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Delivery Incidents 4

• My delivery hasn't arrived. What should I do?
• I've ordered an additional product with my flowers but didn't receive it. What should I do?
• My vase arrived broken, what can I do?
• My Flowergram delivery arrived later than expected.

Order changes 4

• I want to change the order of my extra product or cancel it. How does that work?
• I have a subscription and wish to cancel my next delivery, how can I do this?
• I want to change or cancel my gift card order, how can I do this?
• I want to change/cancel my flower order.

Delivery informations & returns 4

• What are the delivery costs of bouquets?
• How can I follow my order if I placed it without an account?
• I've ordered a bouquet via My account, how can I follow it?
• Can I order a bouquet for same-day delivery?

Products & quality 8

• How does a bloomon subscription work?
• How should I clean my vase?
• Can I create my own bouquet?
• How long is my gift card valid for?
• How many credits are left on my gift card?

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Others 4

• Covid-19 'Corona' update
• Where can I find bloomon's Terms and Conditions?
• How does bloomon contribute to sustainability?
• I want all my data to be removed from your database; how can I do this?

FAQ Prepayment 0