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Ordering
8
What is the subscribe button for?
I want to surprise someone with a bouquet of flowers, including a personalised card. How does that work?
Can I order a bloomon gift card?
Can I combine a gift card with another order, like a flower bouquet or Flowergram?
How can I redeem my gift card?
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My account
6
My friends are interested in bloomon, how can I make them a member?
How can I change my personal details in the account?
Can I create an account for my company?
How can I pause deliveries?
How can I stop my subscription?
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Payments
6
What payment method can I use with bloomon?
How can I change my payment methods in my account?
When can I find my invoices in my bloomon account?
My automatic payments failed. What should I do?
I have a bloomon account with valid payment information, why do I need to provide my details again for some orders?
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Delivery Incidents
4
My delivery hasn't arrived. What should I do?
I've ordered an additional product with my flowers but didn't receive it. What should I do?
My vase arrived broken, what can I do?
My Flowergram delivery arrived later than expected.
Order changes
4
I want to change the order of my extra product or cancel it. How does that work?
I have a subscription and wish to cancel my next delivery, how can I do this?
I want to change or cancel my gift card order, how can I do this?
I want to change/cancel my flower order.
Delivery informations & returns
4
What are the delivery costs of bouquets?
How can I follow my order if I placed it without an account?
I've ordered a bouquet via My account, how can I follow it?
Can I order a bouquet for same-day delivery?
Products & quality
8
How does a bloomon subscription work?
How should I clean my vase?
Can I create my own bouquet?
How long is my gift card valid for?
How many credits are left on my gift card?
See all 8 articles
Others
4
Covid-19 'Corona' update
Where can I find bloomon's Terms and Conditions?
How does bloomon contribute to sustainability?
I want all my data to be removed from your database; how can I do this?
FAQ Prepayment
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